July 26, 2025
Carefully consider whether or not to rent here
I wish could rate this higher, but I can't. I'll start with the good: The location is excellent! I needed a place close to work, and a place where I could start off while I figured out a more permanent place to live. The nearby walking trail is beautful and all ths shops and businesses nearby made things very handy. I liked my unit floor plan and location. It was very spacious and the entrance felt very private. The maintenance staff was top notch. They were Johnny on the spot with requests. The bad: The buildings are made cheaply! I could hear my downstairs neighbor's ceiling fans and HVAC unit. I could not use my living room for the majority of my lease due to the loud noise and vibrations. I was confined to one bedroom because of the noise. I expressed my concerns to management. They blew it off, stating, "That's how apartment living is." I've lived in apartments before, and never had issues that severe. Speaking of management, the communication and response time was severely lacking. Sure, it's a big apartment complex, but there were many times when I couldn't get a hold of staff by text, email, calling, or in person. Nearly all the staff left just prior to my lease expiring. The monthly charges were confusing. I never knew from month to month how much my bill was going to be. I'd pay it and then the next day, there would be more charges. After I moved out, it took nearly 3 months to get my deposit back. I called, emailed, texted, walked over to the complex, and even sent a certified letter. While I understand it COULD have gotten lost in the mail, it should not have taken this long to get it to me after I'd informed the manager multiple times that I'd not received it. Then, I didn't even get the full amount refunded, despite leaving the place MUCH cleaner than it was when I moved in. Upon turning in my keys, I was told I was all paid up in full, that I didn't owe anything else. Then, I see that nearly $50 was taken out, claiming to be final expenses. Again, it goes back to never knowing from month to month what I owe! While I won't say don't rent here, I will say think very carefully before doing so.
Property Manager Responded: Thank you for taking the time to share both the positives and concerns from your experience. We’re glad you enjoyed the location, your unit’s layout, and our maintenance team’s responsiveness—those are areas we take pride in. That said, we’re truly sorry to hear that noise disturbances and communication issues affected your stay. It’s clear we fell short in delivering the consistency and clarity you deserved, especially regarding billing and your move-out experience. Your feedback is being shared with our team to help us improve, and we’d welcome the chance to speak further if you'd like to reach out directly. We appreciate your honesty and wish you the very best in your next home.
October 22, 2025